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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-11-2024 11:12 PM

HP Recommended
Product: HP LaserJet Managed MFP E42540f

Hi everyone,\My HP MFP E42540 will not scan. The HP smart app gives the error Scanning not available. I have another smaller MFP on the same network and this one is working. 

i tried everyting: reinstalling the app, updating Windows, reinstalling the drivers.

 

Is there a fix for this ?

1 REPLY 1

‎07-12-2024 12:16 AM

HP Recommended

There was a recent problem with HP Smart 

 

Put in the full feature software April 2024

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

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If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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