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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-28-2025 10:16 PM

HP Recommended
Product: HP Smart Tank 7005 All-in-One
Operating System: Microsoft Windows 11

How can I scan my document to files on my computer. They say the printer app has expired.

 

 

 

1 REPLY 1

‎07-30-2025 08:25 AM

HP Recommended

Hi @Shazz61,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Smart Tank 7005 All-in-One Printer is showing that the printer app has expired and you're unable to scan documents to your Windows 11 computer, here's how to fix it:

Step-by-Step Fix to Scan Documents to Your PC

1. Uninstall Expired HP Printer Software

  • Open Control Panel > Programs > Uninstall a program.
  • Look for HP Printer Assistant or any old HP software.
  • Uninstall it completely.


2. Install the Latest HP Smart App

HP now recommends using the HP Smart app for scanning and printing.

  • Download it from the Microsoft Store:
    👉 HP Support Assistant | HP® Support
  • Once installed:
    • Open the app and sign in with your HP account.
    • Add your printer.
    • Use the “Scan” option to scan documents directly to your PC.


3. Fix “Scan to Computer is No Longer Activated” Error

If you see this message:

  • Open Task Manager > Startup Apps.
  • Find ScanToPCActivationApp.exe.
  • Right-click and select Disable.
  • Restart your computer.

More details here:
👉 HP Printers - 'Scan to computer is no longer activated' displays (Windows) | HP® Support

4. Use HP Smart’s Diagnose & Fix Tool

  • In the HP Smart app, go to Settings > Diagnose & Fix.
  • This tool can automatically repair scanning issues.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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