HP smart tank 7300. Sometimes copy button wont activate.

[FriarJim]

• HP Ink Jet Smart tank 7300

Works great - except for the 14 months that I have had it - it irregularly sont copy. Usually 2 or 3 times a month. The fixes have been very radom and not consistent: 

Sometimes, opening lid fully has fixed it, but not always.

Sometimes, unplugging it has worked, but not always 

Sometimes forgetting about for a week has fixed it, but not always.

A couple times HP help has fixed it, but not permanently. 

I have tried everything ever posted on HP, but no one fix works every time. 

There is obviously is a bug to this model. My current assumption is that its a communication protocol that hangs up, but I have no way to diagnose and even HP help hasn't found it. They have only stumbled into fixes, but not permanent answer why. Purchased 11/2023. Still using it for now because it's otherwise very good. Maybe its a flaw in the be cover lifting sensor, but that doesn't quite make sense either. Jim M

[Irfan_06]

Hi @FriarJim,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the printer hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support