HP3755 won't scan with new laptop

[TravelingChris]

A few weeks ago I had to get a new Laptop. Samsung Book 45. Installed the printer and it printed just fine. I can't scan at all. Tried turning off computer and printer and no difference. Installed Scan Doctor and HPSmart. On the last page after I sign in it gives me error code

 X-request-id: 305a46c0-e10a-11ef-98a8-5b318adfd332.0c41c860-e7fb-11ef-98a8-5b318adfd332

Does anyone know what that means? Can't get a human because the warranty expired last year. Works fine with my old laptop. 

[BeemerBiker]

This is the full feature driver Mar 24, 2022

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.





If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart