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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-24-2017 12:12 PM

HP Recommended
Product: HP3830
Operating System: Microsoft Windows 10 (32-bit)

HP3830 printer is printing but not scanning.  HP Scan and Capture gives "General Failure".  Have run HP Scan and Print Doctor 5.0 several times,but when I do test scan it cannot find printer.

31 people had the same question
4 REPLIES 4

‎07-25-2017 02:44 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

For more scanning tips, click here.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
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‎07-27-2017 09:38 AM

HP Recommended

I downloaded and tried to install the FULL feature printer software from HP for Windows.  Incidentally, the HP Officejet 3830 printer software does not show support for Windows 10!  When it came to connecting the printer through USB it could not do so.  Tried using WiFi as connection.  Took me through everything and said printer had been installed succesfully.  When I tried to print there was error and no printing.

 

Tried installing the printer software in a Windows 7 environment.  Same situation.

 

Looks like the printer is dead and for some reason not connecting.  I will, unfortunately, need to replace it.

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‎07-27-2017 09:21 PM

HP Recommended

Hi

 

Try this direct links for the software:

 

Win 10 32-bit

 

https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321

 

Win 10 64-bit

https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321

 

Using Win 7 software will not work.

 

Download and install the FULL feature software.  The scan software has a lot of features.

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎05-06-2019 12:21 PM

HP Recommended

Having the same problems as the original asker, I followed your directions to download and run the Windows 10/64-bit software.  The process seemed to go smoothly, but when I clicked Done/Complete it is now endlessly spinning as if working or downloading or updating or I don't know what.  It has been showing an activity spinner for at least 20 minutes now and I am still unable to Scan documents on the HP OfficeJet 3830.

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