Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-18-2019 02:58 PM

HP Recommended
Product: HP4500
Operating System: macOS 10.14 Mojave

I can print from the Mac and also from any wireless hardware - but the Scan just wont work - just sticks with "preparing to scan" and then nothing happens 

 

Also tried to scan from the printer itself - nothing there 

 

I've tried from the HP Scan app and also from the Printer option in the System preferences 

Appreciate any help

1 person had the same question
11 REPLIES 11

‎02-20-2019 12:41 PM

HP Recommended

@CMH3

 

A warm welcome to HP Support Community!

Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Let's try these steps:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎02-20-2019 01:07 PM

HP Recommended

None of those steps worked and now having followed your instructions I'm now unable to print from the MAC - so a bad situation has gotten worse

 

Was this reply helpful? Yes No

‎02-20-2019 02:30 PM

HP Recommended
@CMH3 wrote:

None of those steps worked and now having followed your instructions I'm now unable to print from the MAC - so a bad situation has gotten worse

 


This is clearly a problem with the MAC drivers - have a windows laptop and it will scan. 

Was this reply helpful? Yes No

‎02-21-2019 06:45 AM

HP Recommended

@CMH3

 

That's unfortunate.

What's the exact printer model, is it an HP Envy 4500 or Officejet 4500?

How is the printer connected, USB or Wireless?

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎02-21-2019 06:53 AM

HP Recommended

HP Envy 4500

 

It is (and always has been) connected wirelessly -

 

Until your advice yesterday I was still able to print - now having follow the advice I'm unable to print or scan 

 

 

Was this reply helpful? Yes No

‎02-22-2019 08:56 AM - edited ‎02-22-2019 08:57 AM

HP Recommended

@CMH3

 

Use the following steps to remove the existing printer driver and then setup the printer with Apple AirPrint. Setting up the printer with Apple AirPrint should enable the print and scan functions:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print and Scan.

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎02-22-2019 03:46 PM

HP Recommended

In sorry to report that having followed your steps I'm still unable to connect ?

 

Any further thoughts ?

Was this reply helpful? Yes No

‎02-23-2019 06:00 AM

HP Recommended

Is there any other steps before I throw the printer out and buy a new non HP printer

The only firmware update is for Windows and not Mac 10.14 - there are no drivers available anywhere 

I'm frustrated as before the "help" i was actually able to print from the MAC

The printer works fine with all Windows machines and will Airprint from Ipads & iphones

Seems to me that the HP Envy 4500 doesn work with Mac - if thats the case the please say so or provide a driver update for the MAC 

Was this reply helpful? Yes No

‎02-25-2019 07:25 AM

HP Recommended

@CMH3

 

HP Easy Start application will help set up your HP printer and prepare your Mac for printing. HP Easy Start will locate and install the latest software for your printer and then guide you through printer setup. You may download HP Easy Start from here. 

Any error when you try to print?

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.