HP4650 Will Print, But Not Scan

[bagnell]

My HP 4650 will print, but will not scan.  I have run HP Dr. and it says it is a device error.  I have tried everything I can find that is recommended including doing a factory reset and it still will not scan. When I try and scan, I get this message.

[Kuroi_Kenshi]

Hi @bagnell,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connections:

• Ensure that your printer is properly connected to your computer via USB or is on the same Wi-Fi network if using wireless scanning.

Restart Devices:

• Power off your printer and computer, then turn them back on to reset the network connection and drivers.

Update Printer Software and Drivers:

• Visit the HP Support Website to download and install the latest printer software and drivers for your model on Windows 11.

Enable Scan Functionality:

• In Windows, go to Settings > Devices > Printers & scanners.
• Select your HP 4650 printer and click on Manage.
• Ensure that the printer's scan functionality is enabled.

Check Scanner Settings:

• Open the HP Scan application (HP Smart or any other you use) and verify that the settings are correct.
• Ensure that you have selected the right source (flatbed or document feeder).

Perform a Scanner Test:

• Use HP Print and Scan Doctor again, but this time, choose ‘Fix Scanning’ and follow the on-screen prompts to diagnose scanner-related issues.

Firewall and Security Software:

• Check if firewall or security software settings are blocking the scanning function. Temporarily disable these to see if scanning works.

Reinstall Printer Software:

• Uninstall the printer software from your computer.
• Reinstall it using the latest version available on the HP website.

Firmware Update:

• Check for any available firmware updates for your HP OfficeJet 4650.

Check for Scanner Errors and Logs:

• Check if any error messages appear on the printer’s display panel that might give additional clues to the problem.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[frantza]

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