Scan to Computer from Printer (M479FDW) Does Not Work

[frantza]

Any resolution for this yet? 

I see many threads on this topic are ignored by HP.  I'm a computer tech, and this has been happening on and off for YEARS.  Every 6mo or so, it will happen to someone.  The only resolution seems to be is reinstalling the drivers.  Is there a root cause for this?  I know a CEO/manager/supervisor/director would want a root cause, so, what does a customer get?  Do we just need to reinstall the driver every 6 months?

Please don’t ask me to check the connections, reboot the PC, reboot the printer, HP Scan doctor, check firewall settings, factory reset, and reinstall the driver.

Just some of the other posts on this topic:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-webscan-You-cannot-use-this-f...

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-computer-disabled/td-p/8017045

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-webscan-You-cannot-use-this-f...

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/I-get-this-ERROR-MESSAGE-qu...

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-computer-disabled/td-p/8017045

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Lost-ability-to-scan-from-printer/td-p/7666688

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Error-message-quot-Could-not-complete-scan-quo...

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scanner-will-not-connect-to-computer-but-can-p...

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Hp-Printer-suddenly-will-not-scan/td-p/9101057

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-from-Printer-M479FDW-Does-Not...

 https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/My-all-in-one-can-print-but-not-scan/td-p/8...

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Printer-won-t-scan-to-my-computer/td-p/6666951

[scannerjo]

Yeah, I have an Envy 6000 and out of the blue it just told me that the scan feature is not supported. I don't see any solution anywhere. Has HP ever addressed this?

[frantza]

Any update, HP?