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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Any resolution for this yet? 

 

I see many threads on this topic are ignored by HP.  I'm a computer tech, and this has been happening on and off for YEARS.  Every 6mo or so, it will happen to someone.  The only resolution seems to be is reinstalling the drivers.  Is there a root cause for this?  I know a CEO/manager/supervisor/director would want a root cause, so, what does a customer get?  Do we just need to reinstall the driver every 6 months?

 

Please don’t ask me to check the connections, reboot the PC, reboot the printer, HP Scan doctor, check firewall settings, factory reset, and reinstall the driver.

 

Just some of the other posts on this topic:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-webscan-You-cannot-use-this-f...

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-computer-disabled/td-p/8017045

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-webscan-You-cannot-use-this-f...

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/I-get-this-ERROR-MESSAGE-qu...

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-computer-disabled/td-p/8017045

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Lost-ability-to-scan-from-printer/td-p/7666688

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Error-message-quot-Could-not-complete-scan-quo...

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scanner-will-not-connect-to-computer-but-can-p...

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Hp-Printer-suddenly-will-not-scan/td-p/9101057

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-from-Printer-M479FDW-Does-Not...

 

 https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/My-all-in-one-can-print-but-not-scan/td-p/8...

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Printer-won-t-scan-to-my-computer/td-p/6666951

 

 

2 REPLIES 2
HP Recommended

Yeah, I have an Envy 6000 and out of the blue it just told me that the scan feature is not supported. I don't see any solution anywhere. Has HP ever addressed this?

HP Recommended

Any update, HP?

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