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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-25-2021 08:34 AM

HP Recommended
Product: Hp LaserJet 479
Operating System: Microsoft Windows 10 (64-bit)

I have installed the full software for this printer from the HP website.

When I try to scan it tells me that the scanner function is not enabled.

How do I enable the scanner function.

Everything on the printer looks fine and i can print without issues.

I have connected the  printer via USB and wants to use the app to scan from the computer.

I have tried the Scan software with the driver and I also tried HP Smart Scan.

Is there anything else I can try.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2021 04:02 PM

HP Recommended

Hello,

 

Hope you are well, in order to enable the scan feature, from the printer touch panel, you may see three white buttons, a question mark, house and return arrow. Please press house , back arrow, house , back arrow, (tapping one button at a time) , that should unlock the enable / disable menu, so you can select it and make sure all features are enabled, including webscan for scanning. 

 

Regards,

I am an HP employee

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2 REPLIES 2

‎03-08-2021 04:02 PM

HP Recommended

Hello,

 

Hope you are well, in order to enable the scan feature, from the printer touch panel, you may see three white buttons, a question mark, house and return arrow. Please press house , back arrow, house , back arrow, (tapping one button at a time) , that should unlock the enable / disable menu, so you can select it and make sure all features are enabled, including webscan for scanning. 

 

Regards,

I am an HP employee
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-09-2021 07:54 AM

HP Recommended

Thank you.

It worked!

Was this reply helpful? Yes No
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