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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-25-2021 08:34 AM - last edited on ‎02-25-2026 07:03 AM by Moderator

HP Recommended
Product: Hp LaserJet 479

I have installed the full software for this printer from the HP website.

When I try to scan it tells me that the scanner function is not enabled.

How do I enable the scanner function.

Everything on the printer looks fine and i can print without issues.

I have connected the  printer via USB and wants to use the app to scan from the computer.

I have tried the Scan software with the driver and I also tried HP Smart Scan.

Is there anything else I can try.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2021 04:02 PM

HP Recommended

Hello,

 

Hope you are well, in order to enable the scan feature, from the printer touch panel, you may see three white buttons, a question mark, house and return arrow. Please press house , back arrow, house , back arrow, (tapping one button at a time) , that should unlock the enable / disable menu, so you can select it and make sure all features are enabled, including webscan for scanning. 

 

Regards,

I am an HP employee

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2 REPLIES 2

‎03-08-2021 04:02 PM

HP Recommended

Hello,

 

Hope you are well, in order to enable the scan feature, from the printer touch panel, you may see three white buttons, a question mark, house and return arrow. Please press house , back arrow, house , back arrow, (tapping one button at a time) , that should unlock the enable / disable menu, so you can select it and make sure all features are enabled, including webscan for scanning. 

 

Regards,

I am an HP employee
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-09-2021 07:54 AM

HP Recommended

Thank you.

It worked!

Was this reply helpful? Yes No
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