cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
mat1458
New member
4 2 0 0
Message 1 of 5
150
Flag Post

HP7740 Scan output page longer than original (by a third)

HP Recommended
Macbook Pro 2020
macOS 10.15 Catalina

Hi 

All my scans to PDF-searchable from the feeder have an oversize format. The original is DIN A4, the output is some cm longer. What could be the reason and how can I resolve the error?

Screenshot 2021-02-09 at 16.21.54.png

4 REPLIES 4
ShlomiL
Level 17
Level 17
33,070 28,226 5,588 12,219
Message 2 of 5
Flag Post
HP Recommended

Hi,

Please change the scan settings to match the original size, probably A4 or US Letter, it is set to the maximum size which is US Legal, therefore the difference.

You may see the 'Scan with HP Easy Scan' section below to change the scan settings using HP Easy Scan:

https://support.hp.com/ro-en/document/c04788799

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
mat1458
Author
New member
4 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi Shlomi

Thanks for the reply, but in the Mac OSX version I don't find any option to match the original scan size.

Kind regards

Mat

Was this reply helpful? Yes No
ShlomiL
Level 17
Level 17
33,070 28,226 5,588 12,219
Message 4 of 5
Flag Post
HP Recommended

Hi,

From the Applications folder open HP Easy Scan.

Make sure your scanner is selected and then click the Presets drop-down at the top and click on Edit Settings.

Set the Type as Document, the source as you need, then click on Crop To and select the required scan size.

Click OK and then scan using the required scan size.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
mat1458
Author
New member
4 2 0 0
Message 5 of 5
Flag Post
HP Recommended

 Hi Shlomi

Thanks for the next reply, but it still does not solve my issue. The only selection I get on "Crop to" is "None". I tried to use other selections that might change the Crop to menu. Do you get something else?

Kind regards,

Mat

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation