cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 1
8 6 0 1
Message 1 of 5
203
Flag Post

HP7855 does not scan to computer after re-installing drivers for Mac Big Sur

HP Recommended
Envy Photo 7855
macOS 10.15 Catalina

I upgraded my MacOS to Big Sur and was forced to re-install the HP drivers using HPuninstaller and then HP Easy Start. At first the Easy Scan would not run because it said a file was missing.  After rebooting the Mac, Easy Scan now works, but Scan To Computer (from the printer) does not.  It does not see the computer at all.  I also power cycled the printer.  How can I get scan-to-computer to work again?

4 REPLIES 4
Author
Level 1
8 6 0 1
Message 2 of 5
Flag Post
HP Recommended

Apparently, either no one seeing this has a solution, or else no one is having the problem.  I just re-installed the drivers on my MacOS-11 (Big Sur) with no change.

 

I wonder if a couple people who have this printer and Big Sur and can use "scan to computer" might just post an "it works for me".   That way I will know to keep searching.  If it works for no one, then I'll have to wait for a solution, hopefully, from HP or Apple.  Thanks...

Reply
0 Kudos
HP Support Agent
HP Support Agent
13,093 13,078 701 531
Message 3 of 5
Flag Post
HP Recommended

@VMSLover

 

Welcome to the HP Support Community.

 

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.pngHope this helps! Keep me posted. 

 

Please click “Accept as Solution if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 


I am an HP Employee

Reply
0 Kudos
Author
Level 1
8 6 0 1
Message 4 of 5
Flag Post
HP Recommended

Hello Betty,

 

Thanks very much.  This looked so good until I got near the end and dicovered that I have nothing called "scan settings" in my HP Utility.  Here is what "menu" page that looks like it should get me to what you were showing.  I did try Extras, Network Settings and a couple of others but none mentioned Scan To Computer.

 

Any more ideas?  This seems very close like I must be missing something!

 

Thanks

Reply
0 Kudos
Author
Level 1
8 6 0 1
Message 5 of 5
Flag Post
HP Recommended

Oh, I meant to include this pictureLeft partLeft partRight partRight part

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation