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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
VMSLover
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Message 1 of 5
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HP7855 does not scan to computer after re-installing drivers for Mac Big Sur

HP Recommended
Envy Photo 7855
macOS 10.15 Catalina

I upgraded my MacOS to Big Sur and was forced to re-install the HP drivers using HPuninstaller and then HP Easy Start. At first the Easy Scan would not run because it said a file was missing.  After rebooting the Mac, Easy Scan now works, but Scan To Computer (from the printer) does not.  It does not see the computer at all.  I also power cycled the printer.  How can I get scan-to-computer to work again?

4 REPLIES 4
VMSLover
Author
Level 1
8 3 0 0
Message 2 of 5
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HP Recommended

Apparently, either no one seeing this has a solution, or else no one is having the problem.  I just re-installed the drivers on my MacOS-11 (Big Sur) with no change.

 

I wonder if a couple people who have this printer and Big Sur and can use "scan to computer" might just post an "it works for me".   That way I will know to keep searching.  If it works for no one, then I'll have to wait for a solution, hopefully, from HP or Apple.  Thanks...

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Betty0610
HP Support Agent
HP Support Agent
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Message 3 of 5
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HP Recommended

@VMSLover

 

Welcome to the HP Support Community.

 

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.pngHope this helps! Keep me posted. 

 

Please click “Accept as Solution if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 


I am an HP Employee

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VMSLover
Author
Level 1
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Message 4 of 5
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Hello Betty,

 

Thanks very much.  This looked so good until I got near the end and dicovered that I have nothing called "scan settings" in my HP Utility.  Here is what "menu" page that looks like it should get me to what you were showing.  I did try Extras, Network Settings and a couple of others but none mentioned Scan To Computer.

 

Any more ideas?  This seems very close like I must be missing something!

 

Thanks

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VMSLover
Author
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Message 5 of 5
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HP Recommended

Oh, I meant to include this pictureLeft partLeft partRight partRight part

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