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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Officejet Pro 8600

I get the "printer cannot be established 90% of the time.  It may be a day or 2 later and it connects without me doing anything.  I have unplugged/replugged and also removed/re-added the printer. Any ideas how to resolve?

1 REPLY 1
HP Recommended

@jawalke

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy?

 

I recommend you follow the below steps and check if it helps.

 

  1. Download the HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Scanning.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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