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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Jazz19608
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Message 1 of 2
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HP8710 Not scanning - saying user id and password is not valid

HP Recommended
Microsoft Windows 10 in S Mode

I have a HP Officejet Pro 8710.  Worked fine on scanning.  Update occurred.  Now it states:  User ID and Password are not valid.  Now do I correct This.  I deleted the software and reloaded.  Nothing.  I unplugged for 10 minutes.  Nothing. 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@Jazz19608, Welcome to the HP Support Community!

 

 

What's the operating system installed on the computer? 

 

Try these steps to re-configure "Scan to Email" -

 

Step 1 Set up the outgoing email profiles -

 

To set up the outgoing email profile from the printer software (Windows)
1. Open the HP printer software.
2. Click Print, Scan & Fax , and then click Scan .
3. Click Scan to E-mail Wizard.
4. Click New, and then follow the onscreen instructions.

 

To set up the outgoing email profile from the printer software (OS X)
1. Open HP Utility. 
2. Click Scan to Email under the Scan Settings section.
3. Follow the onscreen instructions.
4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly. The entry is added to the Outgoing Email Profiles list.

 

Step 2 Add email addresses to the Email Address Book -
1. Open the embedded web server (EWS). For more information, see Embedded web server.
2. On the Scan tab, click Email Address Book.
3. Click New to add a single email address or Click Group to create an email distribution list.

4. Follow the onscreen instructions. The entry is added to the Email Address Book.

 

For printer offline issue, try these steps -

 

HP Printers - Printer is Offline (Windows)

 

HP Printers - Printer is Offline or Not Responding (Mac)

 

Hope this helps! Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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