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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-26-2023 07:18 AM

HP Recommended
Product: HP9015e

I have a relatively new HP9015e and am having trouble getting documents to scan from the feeder versus the flatbed.  If I use the scan, scan to computer option, the document feeder does not feed, it scans from the flatbed.  If I use HP Smart, I can make it feed from the document feeder, but this is inconvenient.  I'd like to to always feed from the feeder if there is a document loaded.  My previous HP printers always did this.  

 

I must say the "smarter" these printers are getting the harder they are to use.  I don't want to have to use an app or PC just to get the document feeder to work...

 

Any help would be appreciated.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2023 09:50 AM

HP Recommended

Hi,

You would need to install the HP Full Feature Software option and enable Scan to Computer, for a Windows PC please follow below installation to install the printer software:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-13.4.8-OJP9010_49_10_4644_2_W...

 

Open the HP Officejet Pro 9010 software, select Scan and click on Manage Scan to Computer.

Ensure the feature is enabled and locate the instance name listed on its top.

Be sure to select Scan > Computer and the exact computer name which represents the printer software, not the WSD options which appears as Save to Computer Name, etc.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 people found this reply helpful
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2 REPLIES 2

‎02-26-2023 09:50 AM

HP Recommended

Hi,

You would need to install the HP Full Feature Software option and enable Scan to Computer, for a Windows PC please follow below installation to install the printer software:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-13.4.8-OJP9010_49_10_4644_2_W...

 

Open the HP Officejet Pro 9010 software, select Scan and click on Manage Scan to Computer.

Ensure the feature is enabled and locate the instance name listed on its top.

Be sure to select Scan > Computer and the exact computer name which represents the printer software, not the WSD options which appears as Save to Computer Name, etc.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Tags (1)
2 people found this reply helpful
Was this reply helpful? Yes No

‎02-26-2023 11:38 AM

HP Recommended

Thank you, the full suite of software was helpful and it now feeds from the DF.  It is incredibly slow scanning but at least it is working now.

 

Thanks.

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