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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

When I try to scan documents to a USB Drive it does not put all pages in one file.  It makes multiple pages instead of one file for all pages

Does anyone have a fix

The printer is an HP9130e All-In-One Printer

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Ultra04, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP9130e All-In-One Printer

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP 9130e All-In-One Printer is scanning each page as a separate file instead of combining them into a single document. Here are some steps to fix this:

 

Adjust Scan Settings on Printer

  1. On your printer's control panel, go to Scan > Scan to USB.
  2. Look for an option like File Type or Save Format.
  3. Ensure the file format is set to PDF (Multi-page) instead of JPEG or PNG.
  4. If there is an option for Combine into single file, enable it.
  5. Try scanning again.

Use HP Smart or HP Scan Software

If the printer does not have an option to combine pages:

  1. Download and install the HP Smart app or HP Scan software on your PC.
  2. Open the software and select Scan.
  3. Choose Save as PDF and ensure Combine all pages into one file is checked.
  4. Scan the pages and save them as a single file to your USB drive.

Manually Merge Files (If Needed)

If your printer only scans individual pages:

  1. Transfer the scanned pages to your computer.
  2. Use a tool like Adobe Acrobat, HP Smart, or an online PDF merger to combine them into a single file.

Let me know if you need further assistance! 😊  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Ultra04, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP9130e All-In-One Printer

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP 9130e All-In-One Printer is scanning each page as a separate file instead of combining them into a single document. Here are some steps to fix this:

 

Adjust Scan Settings on Printer

  1. On your printer's control panel, go to Scan > Scan to USB.
  2. Look for an option like File Type or Save Format.
  3. Ensure the file format is set to PDF (Multi-page) instead of JPEG or PNG.
  4. If there is an option for Combine into single file, enable it.
  5. Try scanning again.

Use HP Smart or HP Scan Software

If the printer does not have an option to combine pages:

  1. Download and install the HP Smart app or HP Scan software on your PC.
  2. Open the software and select Scan.
  3. Choose Save as PDF and ensure Combine all pages into one file is checked.
  4. Scan the pages and save them as a single file to your USB drive.

Manually Merge Files (If Needed)

If your printer only scans individual pages:

  1. Transfer the scanned pages to your computer.
  2. Use a tool like Adobe Acrobat, HP Smart, or an online PDF merger to combine them into a single file.

Let me know if you need further assistance! 😊  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

HP Recommended

Accepted Solution.  Thanks so much Zoey for providing the helpful instructions to overcome this extremely frustrating problem.  I have a different (probably much Older) HP All-in-One model, but I was able to use your instructions to find a way to combine my scans into a single file instead of one file per page,  Thanks again.

HP Recommended

@Ultra04, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Regards, 

ZOEY7886
I am an HP Employee

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