Have no settings option to stop fax auto answer

[Jude1111]

New smart tank 7602 printer. Touch menu on printer very limited. There are no fax setting options to stop fax auto answering, only send now, send later and reprint. No settings options for anything. I tried with virtual asst which stated printer control panel to basic fax settings. I do not have a control panel or can’t find it.
Set up  printer 2 days ago via wifi, hp smart. Hp smart app was no help either. 

Any assistance would be appreciated.

[Dragon-Fur]

@Jude1111 

First, please read our public service announcement -

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HP Smart cannot be used to manage your Printer (hardware) Fax settings.

HP Smart might provide indirect access to the Embedded Web Server (EWS)

EWS can help you manage your Printer Fax settings.

HP Smart - Main Menu > Tap on "Ready" Printer > Scroll down > "Advanced"

OR

Use a Browser to open EWS.

HP_Smart_Win_HP+_Print_Anywhere_6

EWS - view / adjust your FAX settings.

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

NOTE

Fax settings, like other features, are printer model dependent.

For example, YOUR printer might -- or might not -- support all the types of Fax setups.

Samples

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Basic Fax Settings

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Fax Setup Wizard

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

EWS_9025_Digital_Fax_Profile_6

EWS_9025_Fax_Settings_Basic-Advanced_4

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Message Content References

 User Guide - HP Smart Tank 7600 series

Chapter 6 - Fax - Starting on Page 38

and

Chapter 9 - Section Fax Issues - Starting on Page 101

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7602 All-in-One  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Jude1111]

Thank you Dragon-fur for your response. I find it hard to believe this printer does not provide a simple control panel for basic setting changes. I don’t have a “printer settings” tile maybe because I don’t have hp+. But tapping on ready printer, then  “advanced settings ” which did not mention going to “ews,” took me to a privacy warning not to continue. So I don’t know. Is there a simpler way to stop fax auto answer? I also need to decide if this expensive all in one lacks such basic functions, maybe I should return it.  Thanks

[Dragon-Fur · Accepted solution]

@Jude1111 

You are welcome.

Sure - printers are different.

If this printer does not meet your needs for direct access to the printer settings, then you might consider a different model.

Depending on what you are seeing -- and where - the security warning when you click Advanced Settings  (in HP Smart) might be something you should try to bypass to open what is essentially EWS (Embedded Web Server).

Using the Embedded Web Server is a workaround to the printer not having a full touchscreen Printer Control Panel.

EWS is actually kind of nice once you get it opened.

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

============================================

The hint that this printer does not have a full service Printer Control Panel is the lack of a full sized window menu on the front of the printer.

I am sorry I cannot explain it better --

I've never seen a Smart Tank printer --

I am working from the documentation and my general experience with printer features and how they work.

What else?

You did not mention the Operating System / version.

The following is relevant to supported versions of Windows.

Read the  printer manual,

There is a section that explains how to use the installed full driver printer software to manage your Fax settings

 User Guide - HP Smart Tank 7600 series

Page 44

When installed, the printer software will also install either the Printer Assistant OR the Scan Assistant.

The Printer Assistant, if supported in your printer software, includes a "Fax" section.

If your software comes with the "Scan Assistant", then the Printer Assistant is not supported.

Scan Assistant is a different animal -- It will not have a Fax section.

Regardless,

If you are keeping the printer

AND

If you are running Windows,

You will want to install the full driver printer software at some point.

====================================

Printer Software

If you have not yet done so, install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Supported Operating systems:

• Microsoft Windows 10 (32-bit)
• Microsoft Windows 10 (64-bit)
• Microsoft Windows 11
• Microsoft Windows 7 (32-bit)
• Microsoft Windows 7 (64-bit)

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"