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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-15-2016 11:39 AM

HP Recommended
Product: HP Deskjet 3051a J611
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'd to get some help concerning an issue with my HP Deskjet 3051a J611 printer.

 

I've always been able to scan correctly using my printer, up until I installed the update for Windows 10.

I use a Sony VAIO Fit laptop computer (May of 2013 model) that originally came with Windows 8.1 Pro installed.

 

After I installed Windows 10 and I tried to use my scanner two weeks later (it prints just fine), I can't seem to use the same program I was using before Windows 10 to use my scanner. I tried using the HP Print and Scan Doctor to troubleshoot my problem, and it told me that my printer had an unknown driver error that it couldn't fix. I also tried resetting my laptop (and power cycling the printer), and uninstalling and reinstalling the driver for my printer.

 

One thing to note: I use my printer using both wireless and wired (through USB), wired for the scanner, and wireless for the printer.

I normally use the printer function when I want things done fast, using an app on my Android phone, or otherwise, using my laptop (wirelessly, of course). But when it comes to using the scanner, I find that it works much faster to use it through USB on my laptop than through Wi-Fi.

 

Thank you for your help (to whoever replies).

 

Sincerely,

 

~Miguel G

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2016 07:44 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Please download and install the FULL feature printer software from HP for your operating system (Win 10):

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3050a-e-all-in-one-printer-series-j611/43...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-15-2016 07:44 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Please download and install the FULL feature printer software from HP for your operating system (Win 10):

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3050a-e-all-in-one-printer-series-j611/43...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎08-15-2016 09:54 PM

HP Recommended

Yes, awesome! Thanks for your help, greenturtle! This fixed my problem!

 

~M

Was this reply helpful? Yes No

‎08-15-2016 11:04 PM

HP Recommended

Hi @Miguel_ATW

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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