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‎08-15-2016 11:39 AM

HP Recommended
Product: HP Deskjet 3051a J611
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'd to get some help concerning an issue with my HP Deskjet 3051a J611 printer.

 

I've always been able to scan correctly using my printer, up until I installed the update for Windows 10.

I use a Sony VAIO Fit laptop computer (May of 2013 model) that originally came with Windows 8.1 Pro installed.

 

After I installed Windows 10 and I tried to use my scanner two weeks later (it prints just fine), I can't seem to use the same program I was using before Windows 10 to use my scanner. I tried using the HP Print and Scan Doctor to troubleshoot my problem, and it told me that my printer had an unknown driver error that it couldn't fix. I also tried resetting my laptop (and power cycling the printer), and uninstalling and reinstalling the driver for my printer.

 

One thing to note: I use my printer using both wireless and wired (through USB), wired for the scanner, and wireless for the printer.

I normally use the printer function when I want things done fast, using an app on my Android phone, or otherwise, using my laptop (wirelessly, of course). But when it comes to using the scanner, I find that it works much faster to use it through USB on my laptop than through Wi-Fi.

 

Thank you for your help (to whoever replies).

 

Sincerely,

 

~Miguel G

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2016 07:44 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Please download and install the FULL feature printer software from HP for your operating system (Win 10):

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3050a-e-all-in-one-printer-series-j611/43...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎08-15-2016 07:44 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Please download and install the FULL feature printer software from HP for your operating system (Win 10):

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3050a-e-all-in-one-printer-series-j611/43...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎08-15-2016 09:54 PM

HP Recommended

Yes, awesome! Thanks for your help, greenturtle! This fixed my problem!

 

~M

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‎08-15-2016 11:04 PM

HP Recommended

Hi @Miguel_ATW

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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