-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Help with Windows 10 drivers? Incompatibility issue?

Create an account on the HP Community to personalize your profile and ask a question
08-15-2016 11:39 AM
Hello, I'd to get some help concerning an issue with my HP Deskjet 3051a J611 printer.
I've always been able to scan correctly using my printer, up until I installed the update for Windows 10.
I use a Sony VAIO Fit laptop computer (May of 2013 model) that originally came with Windows 8.1 Pro installed.
After I installed Windows 10 and I tried to use my scanner two weeks later (it prints just fine), I can't seem to use the same program I was using before Windows 10 to use my scanner. I tried using the HP Print and Scan Doctor to troubleshoot my problem, and it told me that my printer had an unknown driver error that it couldn't fix. I also tried resetting my laptop (and power cycling the printer), and uninstalling and reinstalling the driver for my printer.
One thing to note: I use my printer using both wireless and wired (through USB), wired for the scanner, and wireless for the printer.
I normally use the printer function when I want things done fast, using an app on my Android phone, or otherwise, using my laptop (wirelessly, of course). But when it comes to using the scanner, I find that it works much faster to use it through USB on my laptop than through Wi-Fi.
Thank you for your help (to whoever replies).
Sincerely,
~Miguel G
Solved! Go to Solution.
Accepted Solutions
08-15-2016 07:44 PM
Hi,
Thanks for using the HP Forums.
Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...
Please download and install the FULL feature printer software from HP for your operating system (Win 10):
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
08-15-2016 07:44 PM
Hi,
Thanks for using the HP Forums.
Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...
Please download and install the FULL feature printer software from HP for your operating system (Win 10):
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
08-15-2016 11:04 PM
Hi @Miguel_ATW
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"