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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-16-2018 03:11 PM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 10 (32-bit)

Hi Guys'n'gals, I have a hp laptop on windows 10  and the problem that seems to have risen is that while i can scan and print and also send documents and print I can only scan and save once then I have to restart my laptop for every scan and save ???

1 REPLY 1

‎11-18-2018 05:21 PM

HP Recommended

@Sinders1

 

Welcome to HP forums, I see that you are unable to scan multiple copies.

  • Are you getting any error message while scanning multiple pages?
  • How is the printer connected, USB or Wireless?

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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