• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-23-2020 03:44 AM

HP Recommended
Product: Officejet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Hi

I have been trying to "scan to email" on my Officejet Pro 8620, and although it has been working since I first set the printer up many years ago, it now doesn't want to do it. 

I've looked and tried to update the Hotmail SMTP server details, from what I can find online, but comes up with "Printer cannot connect to server". 

Can someone who has working SMTP settings for their Hotmail account please paste them here, so I can use - I only want the SMTP Server settings, not your account details: 

  • SMTP Server: 
  • SMP Port: 
  • Is "Always use secure connection (SSL/TLS) checked?

Thanks in advance. Howard

Category:
1 person had the same question
1 REPLY 1

‎12-23-2020 01:03 PM

HP Recommended

Hi,

Try using below settings for Hotmail, I believe these should work:

  • SMTP server name smtp-mail.outlook.com
  • SMTP port 587
  • SMTP encryption method STARTTLS

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
3 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.