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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
Microsoft Windows 11

I'm operating the HP Smart scan app with the Laser Jet Pro MFP M14fdw scanner/printer/fax machine and I accidentally deleted the icon that allows me to open up an email portal. How can I add it back? I can Scan, and 'Share' but I only have the option to select the 'phone link' icon. 

I can create shortcuts to scan emails to specific recipients, but I can't scan and open my Outlook. Any suggestions?

3 REPLIES 3
HP Recommended

Hi @NPDeputyClerk,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with adding the email shortcut on your Printer.

 

Kindly refer to the steps on this video link to add shortcuts on HP smart app and let me know if that resolves the issue.

 

You can also refer to this link for reference.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Hi @NPDeputyClerk,

 

I see that you are looking for help with adding the email shortcut on your Printer.

 

Kindly refer to the steps on this video link to add shortcuts on HP smart app and let me know if that resolves the issue.

 

You can also refer to this link for reference.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Hi @NPDeputyClerk,

 

I see that you are looking for help with adding the email shortcut on your Printer.

 

Kindly refer to the steps on this video link to add shortcuts on HP smart app and let me know if that resolves the issue.

 

You can also refer to this link for reference.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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