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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Officejet 4630 All-In-OneI've
Microsoft Windows Vista

I've had this product for a few years, and have been quite satisfied with its overall performance.  However, from the initial set-up, the time stamp on fax reports issued by the device have always been inaccurate, and are off by a full hour and 32 minutes.  For example, the time stamp on a fax report for a fax that is sent at 8:35am will incorrectly read as being sent at 7:03am.

 

Although I'd tried checking every available source that I could find, I can't seem to locate any instruction as to how to correct this error.

2 REPLIES 2
HP Recommended

Hi, 

 

Please try the below steps

on the printer go to the main menu

preferences

data and time

check whats the time showing here and set it to the right time.

 

Hope this helps.

Although I am an HP employee, I am speaking for myself and not for HP.
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HP Recommended

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