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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-07-2020 05:46 PM

HP Recommended
Product: HP Envy 4500
Operating System: macOS 10.15 Catalina

How do I increase the dpi for scanner

 

 

1 REPLY 1

‎08-07-2020 11:53 PM

HP Recommended

Hi,

Change the Scan Source to Flatbed Glass and then higher scan resolutions will become available.

 

If you use HP Easy Scan, from the top presets menu click on Edit Settings, change the Scan type to Photo, and the Source to Flatbed.

 

For any issues, please clarify which exact application you are scanning from.

 

Shlomi



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