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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8024e All-in-One Printer
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 8024e. My OCR program can't find the scanner function.

1 REPLY 1
HP Recommended

@Gunnar70 

 

Welcome to the HP English Community --

 

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Application or OCR software you have purchased or downloaded

 

If not done,

Install the Full Feature Software / full driver printer software.

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

 

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

 

Download package > Save > Right-Click on the installation Package > Run as Administrator

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

Using USB?  (Re)Connect when instructed to do so.

 

After the software is installed, Restart the computer and sign in. 

 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan – Shortcut on Desktop named for the printer model
  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

 

Important

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

 

OR

 

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15Programs_and_Features_Printer_Desktop_Icons_15

 

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HP Smart - Windows - HP Smart Advance features

 

 Read >>> About HP Smart Advance for HP+ printers

 Read >> FAQ – “Which non-HP+ printers are eligible for HP Smart Advance?”

 

 And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

  • HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
  • Document Sections
    • Save scans as searchable or editable text files
    • Scan pages from a book or magazine
    • Extract and edit text from scans
    • Scan multiple items at once
    • Scan and combine both sides of an ID card
    • Add notes or signatures to scans

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Example - HP Smart - Windows - Scan Document - Save

( Save steps in section 5 )

HP_Smart_Win_Scan_Document_Save_8HP_Smart_Win_Scan_Document_Save_8

 

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Message Content References

 

 User Guide – OfficeJet Pro 8020e Series

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8024e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.