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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-17-2024 12:27 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

I am the second owner of this HP7800 printer, The first owner who I don't know and have no way of contacting let their email address in the Scan to Email feature. I have tried to remove it several times, but just can't do it without a valid PIN. I am tried to reset the pin and the printer generates an email to the previous owner. I have tried sending a request for assistance to the same email address, but get no reply.  I have performed factory resets, disabled web services. But the old email always comes back. Don't know what else to try or do. 

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