How can I reset my printer to stay at one size as now it scans too large and I have to reset it each

[Joker104]

I am having to reset my size of print each time I print a new copy it goes back to one I had a good while ago will not stay where I set it at 100% how can I make it stay there? When I want to scan a document it always goes back to like 155% or etc instead of 100% how can I change it to where it will stay at 100% or regular size instead of too large?

[TEJ1602]

@Joker104, Welcome to HP Support Community!

Adjust the paper and copy settings from the printer control panel menu to enlarge or reduce the size of copies.

1. Touch Copy, Copy Document, or Copy Photo on the printer control panel.

2. Touch Settings or the gear icon  to access and change the following settings.

   • Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.

   • Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.

   • Paper Type: Select the type of plain or photo paper for your copies.

   • Tray Selection: Select the paper input tray with the paper being used for your copies.

3. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.

4. Depending on the printer, touch Start, or return to the main Copy screen by touching Back, and then touch Start Black, Start Color, or OK to start the copy job.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Joker104]

Didn't work my 6970 printer still prints too large unless I reset it each time I want to copy something not sure how to keep it reset to original size each time without resetting it

[Joker104]

Didn't work my 6970 printer still prints too large unless I reset it each time I want to copy something not sure how to keep it reset to original size each time without resetting it

[TEJ1602]

@Joker104

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!