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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Example: HP Laptop Model 17-by3676cl
Microsoft Windows 10 (64-bit)

I just replaced my old HP Envy with this new Model 17....   I don't know how to make a shortcut for scanning documents with my HP Officejet 3833 printer.   I don't like scanning from the printer.  I need a bigger screen with options for editing scanned documents.   

 

HP websites error out when I ask for help there.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

First you need to connect your printer to the Wireless network. (ignore this step if it's already connected)

 

1. From the front panel, scroll and tap on "Setup"

2. Under Setup,  scroll until Network Setup

3. If Wireless is "Off", Turn it "On"

4. Tap on Wireless Setup Wizard

5. Follow the instructions to get the printer connected to the wireless network

 

This will be a good reference (slightly different but will give you an idea what to do)

https://www.youtube.com/watch?v=xEU4K3pNz4U

 

Next, in order to scan you can download the HP Smart app from the Windows store.

 

1. From your desktop, Open Windows Store

2. Do a search for HP Smart app

3. Download and install the HP Smart app

 

Then you will be able to print and scan using the HP Smart app.

 

Again,  this resource will be a good reference:

https://www.youtube.com/watch?v=skUrlKG5BoQ

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to use the HP Smart apps to scan multiple pages & save as a PDF document. The printer needs to be
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial will show you how to connect a printer to a wireless network using the printer front panel's Wireless Setup Wizard. This is applicable on most HP printers with a touch screen display that has ...
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