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‎11-28-2021 04:50 AM

HP Recommended
Product: OfficeJet 8014e
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan a document in two sides using the HP Smart app. In other words, first the top of the document using document feed and then the bottom in the same way. An HP+ subscription is also linked with the purchase of the printer. With the HP+ subscription, my scanned documents would automatically be edited 'in the cloud'(?). Also, when scanning multiple documents, the scans would be automatically sorted. Now my problem:  😕 Nothing happens! No intelligent sorting and no editing. Just to be clear, the account is active. I checked that several times. Is there another way to manually force two-sided scanning using HP Smart app? I can't find any preferences (not even through a shortcut) where I can set that option before scanning the documents?

(This text has been translated with 'Google Translate')

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2021 06:15 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try using the HP FULL Software to scan 2 sided document?

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-8010e-all-in-one-printer-ser...

 

These resources will be useful:

https://www.youtube.com/watch?v=whNBwEeS1o8

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
youtube.com/watch?v=whNBwEeS1o8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
youtube.com/watch?v=Ue7Hbgqlyvs
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
1 person found this reply helpful
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1 REPLY 1

‎11-28-2021 06:15 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try using the HP FULL Software to scan 2 sided document?

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-8010e-all-in-one-printer-ser...

 

These resources will be useful:

https://www.youtube.com/watch?v=whNBwEeS1o8

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
youtube.com/watch?v=whNBwEeS1o8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
youtube.com/watch?v=Ue7Hbgqlyvs
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
1 person found this reply helpful
Was this reply helpful? Yes No
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