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- HP Community
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- Re: How do I cancel Mobile Fax?

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10-13-2021 06:38 PM
I don't want mobile fax and I know there is a free trial before you get charged. I am currently in that free trial. How do I cancel this? I don't want it and I don't want to pay for it.
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Accepted Solutions
10-14-2021 09:49 AM
Welcome to the HP Community.
You can stop using the service.
You cannot uninstall the application.
When the trial period ends, you will be notified of the opportunity to purchase a plan.
Ignore that request and you won't be able to use the service. That's it.
For now, you are not in a plan and you cannot "cancel" what does not exist.
Reference / Resource
HP Smart – Mobile Fax – Information, Sign-up, Terms of Service
Android, Apple iOS, iPadOS, macOS, and Windows 10
Not your home site? Click the Flag to change to your region.
Please do read the questions and answers in the FAQ section:
- For example, FAQ > Section What does the Mobile Fax service cost?
- Please review the Terms of Service by clicking here
- Below section FAQ > More FAQs
“More FAQs” calls this document - READ
- HP Smart - Send Faxes with the HP Smart App
- FAQ > Section “Can I cancel or remove Mobile Fax from the HP Smart app?”
- FAQ > Section for Fax History >> "How do I see or save old faxes?"
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
10-14-2021 09:49 AM
Welcome to the HP Community.
You can stop using the service.
You cannot uninstall the application.
When the trial period ends, you will be notified of the opportunity to purchase a plan.
Ignore that request and you won't be able to use the service. That's it.
For now, you are not in a plan and you cannot "cancel" what does not exist.
Reference / Resource
HP Smart – Mobile Fax – Information, Sign-up, Terms of Service
Android, Apple iOS, iPadOS, macOS, and Windows 10
Not your home site? Click the Flag to change to your region.
Please do read the questions and answers in the FAQ section:
- For example, FAQ > Section What does the Mobile Fax service cost?
- Please review the Terms of Service by clicking here
- Below section FAQ > More FAQs
“More FAQs” calls this document - READ
- HP Smart - Send Faxes with the HP Smart App
- FAQ > Section “Can I cancel or remove Mobile Fax from the HP Smart app?”
- FAQ > Section for Fax History >> "How do I see or save old faxes?"
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"