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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Dell inspiron
Microsoft Windows 10 (64-bit)

I ned to know how to change the destination folder for scans on my officejet pro 8710

3 REPLIES 3
HP Recommended

@dana456 

 

Which scan software are you using?

 

Sample example for HP Scan and Capture

Scan_and_Capture_PreferencesScan_and_Capture_Preferences

 

Sample Example - HP Scan

Open HP Scan > set main menu options

Open More > Destination

 

9025_HP_Scan_Menu_PDF_19025_HP_Scan_Menu_PDF_19025_HP_Scan_Menu_PDF_More_Destination_19025_HP_Scan_Menu_PDF_More_Destination_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

HP Recommended

HP smart cannot find the destination folders.  I can choose where to send it just like it automatically going to this order number sequentially.

 

HP Recommended

@dana456 

 


@dana456 wrote:

HP smart cannot find the destination folders.  I can choose where to send it just like it automatically going to this order number sequentially.

 


OK - Using HP Smart for Windows.

Destination folders are not working - application cannot save to selected Destination.

I may not understand the meaning of the second sentence.

 

Answer

It is probable the application is working as designed.

  • As long as the file name is unique, the numbering is not necessarily sequential.
  • The application does not number files / assign file names as might other scan software - this is normal behavior.

 

 

Selecting Scan > then Share

Example

HP_Smart_W10_Share_Destination_1HP_Smart_W10_Share_Destination_1

 

 

OR

Select Scan > then Save

Opens File Explorer

Select Folder

 

Example

HP_Smart_W10_Save_Destination_1HP_Smart_W10_Save_Destination_1HP_Smart_W10_Save_Destination_1AHP_Smart_W10_Save_Destination_1A

 

Additional file to be saved...

HP_Smart_W10_Save_Destination_2HP_Smart_W10_Save_Destination_2

 

 

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Dragon-Fur

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