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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Dell inspiron
Microsoft Windows 10 (64-bit)

I ned to know how to change the destination folder for scans on my officejet pro 8710

3 REPLIES 3
HP Recommended

@dana456 

 

Which scan software are you using?

 

Sample example for HP Scan and Capture

Scan_and_Capture_PreferencesScan_and_Capture_Preferences

 

Sample Example - HP Scan

Open HP Scan > set main menu options

Open More > Destination

 

9025_HP_Scan_Menu_PDF_19025_HP_Scan_Menu_PDF_19025_HP_Scan_Menu_PDF_More_Destination_19025_HP_Scan_Menu_PDF_More_Destination_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

 



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We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

HP Recommended

HP smart cannot find the destination folders.  I can choose where to send it just like it automatically going to this order number sequentially.

 

HP Recommended

@dana456 

 


@dana456 wrote:

HP smart cannot find the destination folders.  I can choose where to send it just like it automatically going to this order number sequentially.

 


OK - Using HP Smart for Windows.

Destination folders are not working - application cannot save to selected Destination.

I may not understand the meaning of the second sentence.

 

Answer

It is probable the application is working as designed.

  • As long as the file name is unique, the numbering is not necessarily sequential.
  • The application does not number files / assign file names as might other scan software - this is normal behavior.

 

 

Selecting Scan > then Share

Example

HP_Smart_W10_Share_Destination_1HP_Smart_W10_Share_Destination_1

 

 

OR

Select Scan > then Save

Opens File Explorer

Select Folder

 

Example

HP_Smart_W10_Save_Destination_1HP_Smart_W10_Save_Destination_1HP_Smart_W10_Save_Destination_1AHP_Smart_W10_Save_Destination_1A

 

Additional file to be saved...

HP_Smart_W10_Save_Destination_2HP_Smart_W10_Save_Destination_2

 

 

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Dragon-Fur

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