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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-20-2020 08:53 PM

HP Recommended
Product: MFP M428fdw
Operating System: Microsoft Windows 10 (64-bit)

I can't seem to change the scan resolution to anything greater than 300 dpi.  Product reviews and answered questions on Amazon say 1200 dpi "enhanced resolution" is possible.  Is it possible to get a better resolution than 300 dpi?   If so, where do I make that change?  Thank you.

Category:
1 REPLY 1

‎12-20-2020 11:29 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

1. Need to download and install the HP FULL software solution

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m428-m429-f-series/19...

 

2. Change the Scan settings to Flatbed only

 

This example would be useful:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m428-m429-f-series/19...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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