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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
MFP M428fdw
Microsoft Windows 10 (64-bit)

I can't seem to change the scan resolution to anything greater than 300 dpi.  Product reviews and answered questions on Amazon say 1200 dpi "enhanced resolution" is possible.  Is it possible to get a better resolution than 300 dpi?   If so, where do I make that change?  Thank you.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

1. Need to download and install the HP FULL software solution

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m428-m429-f-series/19...

 

2. Change the Scan settings to Flatbed only

 

This example would be useful:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m428-m429-f-series/19...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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