• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet 4152e All-in-One Printer

I need a document scanned in JPEG and this scanner scans it in PDF how do I change the scan setting on the All in one printer scanner fax

1 REPLY 1
HP Recommended

Hi @RitaandDan,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To change the scan settings on your HP DeskJet 4152e All-In-One Printer to scan documents in JPEG format instead of PDF, you can follow these steps:

 

Load the Document: Place the document you want to scan face down on the scanner glass or face up in the document feeder.

 

Open HP Smart: Open the HP Smart app on your computer.

 

Select Scan: Click on the "Scan" option in the HP Smart app.

 

Choose Scan Settings: In the scan settings, look for an option to change the file format. It may be labeled as "File Type" or something similar. Select JPEG as the file format.

 

Adjust Other Settings: You can also adjust other settings such as resolution, color mode, and quality to your preference.

 

Scan the Document: Click on the "Scan" button to scan the document in JPEG format.

 

If the HP Smart app does not have the option to change the file format to JPEG, you may need to use the scanning software that came with your printer. Look for the scanning software on your computer and use it to scan the document in JPEG format.

 

If you're still unable to change the scan settings, this may need one-on-one interaction with phone support who will help you via remote assistance.

 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.