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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Microsoft Windows 10 (64-bit)

My wife purchased an HP DeskJet 4100e printer for her business, I set it up for her and was testing the Scan option, I used my email address and now when she scans anything it uses my email address as the sender and not hers.  How do I change that? do I need to re install the software using only her business email?

1 REPLY 1
HP Recommended

@mcfadtim 

 

Welcome to the HP Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Review

"Share" is an option of HP Smart that uses the sender's email address as added to Windows Mail (application).

I think if you want just the "one" sender, removing any additional email accounts from Windows Mail would take care of that.

 

=====================================

Caveat >> Create and use an App Password for accounts requiring 2-step verification

Business email might not accept email from a program -- many business email servers specifically prevent "machine generated" mail.

 

Depending on the email provider, that provider might require an App Password to be created and used with any "third party" application.  Requiring the App Password in place of the user's own email account password is generally a result of that email provider having removed (disabled) "Less Secure Apps" and moving to a 2-step verification methodology.  Google was the first, many other providers have followed suit.

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What else?

What I'm not sure about is whether the actual HP Account that drives the HP Smart application impacts how the application will be used in the context of you having set this up for another user.

 

HP Smart requires the user sign into the account using their HP Account credentials -- if each of you has a separate HP Account and you used "your" credentials to sign into the HP Smart application, it is likely that the sign-in, adding the printer(s), and other setup must be done for the other user of the application using that user's HP Account credentials.

 

Example - HP Smart - Windows - Scan > Share

HP_Smart_Win_Scan_Document_Share_3HP_Smart_Win_Scan_Document_Share_3

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 4100e All-in-One series 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.