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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-24-2017 02:45 PM

HP Recommended
Product: Officejet Pro x476dw MFP
Operating System: Mac OS X 10.11 El Capitan
I need to be able to copy legal documents with this device. I have read the manual and can't figure out what I am missing. What I have to do to accomplish this task is to scan the legal document to my computer, then print the PDF out. The Scan menu allows you select 8.5x14, but the Copy menu doesn't... I hope someone can help me figure this out.
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2017 03:49 PM

HP Recommended

If you have legal size media loaded, then make sure you select the tray that has legal size paper as the paper tray, and check the resize option that should say "Actual size".

IIf only have letter size/A4 paper loaded, then select "Fit to Page".

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

View solution in original post

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5 REPLIES 5

‎01-24-2017 03:49 PM

HP Recommended

If you have legal size media loaded, then make sure you select the tray that has legal size paper as the paper tray, and check the resize option that should say "Actual size".

IIf only have letter size/A4 paper loaded, then select "Fit to Page".

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎01-24-2017 04:02 PM

HP Recommended
Thank you SO much! That did it... I got distracted because the Scan menu allowed me to select 8.5x14. I should have figured that out, but didn't
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‎01-24-2017 05:15 PM - edited ‎01-24-2017 05:16 PM

HP Recommended

Glad that helped.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎01-25-2017 05:45 PM

HP Recommended

Please mark this thread as resolved so that others having the same question can see the solution. Thanks.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎05-19-2018 11:51 AM

HP Recommended

How do I select the tray containing legal size paper?

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