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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet 2755e All-in-One Printer
Microsoft Windows 11

I have saved an image that I have cropped with the intention of using it to create a stencil. However, after I printed the image out, it is not large enough. I cannot figure out how to enlarge it. I tried scanning it, but there is no option in HP Smart to increase/decrease other than the paper size. I made it as large as I can in my photoshop, but even when I select 8x10 paper size, normal fill and fill the page, IT ISN'T FILLING THE PAGE.  someone please help me!?  Thnk You!

3 REPLIES 3
HP Recommended

@MeganCC45 

 

Welcome to the HP English Community --

 

  • There is no "fill page" / borderless option for this DeskJet printer
  • The bottom margin minimum = 12.7 mm
  • If not done, install the full driver printer software
  • Use an appropriate application or software that can print at "scale" size(s).  For example, use Adobe Reader to print at any scale / size you want, including Poster.

 

=====================================

Printer - Margins

 

-----------------------------------------------------------------------------

Important

 

DeskJet printers do not support Borderless

and

DeskJet printers require a larger margin along the bottom edge of the paper

 

These limitations impact how content is printed on paper.

 

This DeskJet printer requires a larger margin along the bottom edge (1/2 inch).

 

 

Borderless PrintingNo
Print Margin Bottom (A4)12.7 mm
Print Margin Left (A4)3 mm
Print Margin Right (A4)3 mm
Print Margin Top (A4)3 mm

 

There is no software, firmware, or alignment that changes the larger margin requirement.

 

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

 

 

Create your original document with 12.7mm ( 1/2 inch ) margins.

 

 

=====================================

Printer Software

 

If you have not yet done so, install the Full Feature Software / full driver printer software.

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

 

NOTES:  

 

HP Scan is not installed if the printer does not support Scan.

 

The Printer Assistant is not installed if the type of full driver software does not support it.

 

 If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

 

No Sign-in required to use full driver printer software.

 

 

Reinstalling?

 

  • Uninstall existing full driver printer software from Programs and Features. 

    Reference:  Uninstall HP printer software and drivers / HP Smart

     

  • If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
  • Restart the computer and log in.
  • If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

 

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

 

HP Easy Start Printer Setup Software – Offline Use Only 

 

In general, the web pack should load -

 

Download package > Save > Right-Click on the installation Package > Run as Administrator

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

Using USB?  (Re)Connect when instructed to do so.

 

After the software is installed, Restart the computer and sign in. 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan – Shortcut on Desktop named for the printer model

OR

  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan - Shortcut named for itself

AND / OR

  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
  • NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

 

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20Programs_and_Features_Printer_Desktop_Icons_20

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2755e All-in-One Printer  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Dragon-Fur, 

 

I truly appreciate you taking the time to explain to me (in great detail) what you clearly explained, but it was Japanese to his ONLY English-speaking chic. I know nothing about drivers, installing anything, other than your basic NON-IT-LITERATE Joe-blow on the street. 

 

My solution to this current issue, my justification being it isn't the first time I have had this problem, and therefore, I know it won't be the last, either, is to just buy a new printer that has pre-installed capabilities that the current one I own does not.

 

The warranty is up on this one, as well as the Free Ink that came with it. So, WIN-WIN for me. 

 

LOL

Again, thank you for trying to educate me, but it fell on deaf ears and as soon as I started reading your email, my head started to spin and I got a bit dizzy. (No, I am not a blonde). 

 

Take care, 

MeganCC45

HP Recommended

@MeganCC45 

 

You are welcome.

 

I get it and you might be more the norm than am I - "tech-speek" is not everyone's first language.

Smiling.

 

Yes, in my opinion, purchasing a higher-end printer that includes the sorts of features you want is the best solution.

 

Know that printers are one of the purchases where you get what you pay for.

 

That just means that if / when you replace the DeskJet printer, you will likely want more than an economy printer to get the features that support the type of printing you want to do.

 

The features you want are available -- ask questions and check the specifications.

 

Should you need help, the representatives at the HP Store are available to help you decide which is the right printer for your needs. 

 

 Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.