How do I find out what my SMTP Server and SMTP Port are to set up scanning to email

[Sunflower23]

I'm trying to set up my new HP OfficeJet Pro 9025e printer to be able to scan documents to an email address.  I am trying to find out the SMTP Server and SMTP Port for **bleep**, in order to set this up.  I need this to work from home and I am not tech savvy.  Thanks!

[Dragon-Fur · Accepted solution]

@Sunflower23 

Welcome to the HP Community.

First, just because you need this done for a variety of other reasons,

If you have not done so,

• Install the Full Feature Software / Full Driver printer software

Next,

• Use the Embedded Web Server (EWS) to adjust the SMTP Scan to Email configuration

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How-to and Examples...

First...

The full driver provides the foundation on which other programs and printing software depend.

Printer Software - Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Disconnect from Virtual Private Network (VPN) connection while installing printer software.
6. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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Next...

Scan to Email - SMTP

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup

Includes EWS > SMTP setup instructions

https://support.hp.com/us-en/document/c05519493

Help for Scan to Email Accounts – Printer Control / Display Panel - Less Secure / Apps Password

HP Printers - Scan to Email Cannot Access Email Accounts

Example - EWS > Scan to Email - SMTP capable printer

EWS_9020_Scan-to-Email_Setup_5

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

 Step 3:  Use Print Anywhere

Open Subsection:  Private Pickup (HP+ printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Sunflower23]

Thank you for the advice. I was able to load the full driver software you suggested, applied the Scan to Email settings in EWS and set an App password in Google.  The test email in EWS worked, however, when I attempt to scan to email from the printer, I receive the message "The server's security certificate cannot be validated."

Do you have any suggestions where I might have gone wrong?  

Appreciate the assistance!

[Dragon-Fur]

@Sunflower23 

You are welcome.

---

@Sunflower23 wrote:

Thank you for the advice. I was able to load the full driver software you suggested, applied the Scan to Email settings in EWS and set an App password in Google.  The test email in EWS worked, however, when I attempt to scan to email from the printer, I receive the message "The server's security certificate cannot be validated."

Do you have any suggestions where I might have gone wrong?  

Appreciate the assistance!

---

Not sure - the example posted in my first message reflects pretty much what I am using (except the the details changed to protect privacy, of course).

The Apps Password should be sufficient to ward off the connection being blocked on the G-mail side, I think.

Printer Firmware

If you have not done so recently,

Consider updating the printer firmware.

At this writing, the latest Firmware addresses several problems, including fixes specific to "Scan to"

HP OfficeJet 9010/OfficeJet Pro 9020 All-in-One Printer series firmware update 

What else?

Test

Switch off 2-step verification on the email you are using as the primary (sender) - set to Less Secure.

If that works,

If you cannot stand the idea of leaving this email without the 2-step setup,

Consider creating another address to use just for this purpose (Scan to Email from printer).

Set the new email to Less Secure.

Optional > Forward email sent to the "Scan" address to whomever / whatever address you wish to use.

What else?

Laser printers allow access to the certificates - for the rest of us, not-so-much, I think.

You could try creating a new printer certificate.

I don't know if this will work - the solution is not intended for this exact problem...

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Security > Certificates

Click Configure > Select Create a New Self-Signed Certificate > Next > Finish

What else?

Your network security might be cranked too tight.

Not likely since if this were the case, you would be aware of the steps you took to increase security.

I might have some notes on the subject, though Google likely has better resources.  Smiling.

If I run across anything else in my archives, I'll post back.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"