Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-24-2024 04:33 AM

HP Recommended
Product: HP DeskJet 4120e All-in-One Printer
Operating System: Microsoft Windows 7 (64-bit)

HP Smart cannot scan from the printer.

JCK
1 person had the same question
2 REPLIES 2

‎06-25-2024 06:16 AM

HP Recommended

Hi @JCKFInland,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

If your HP DeskJet 4100 All-in-One printer is not scanning and the HP Smart app cannot scan from the printer, follow these troubleshooting steps to resolve the issue:

 

1. Check Connections

  • USB Connection: Ensure the USB cable is securely connected to both the printer and the computer.
  • Wireless Connection: Ensure the printer is connected to the same Wi-Fi network as your computer. You can check the network settings on the printer's control panel.

2. Restart Devices

  • Restart Printer: Turn off the printer, unplug the power cord, wait for 60 seconds, plug it back in, and turn it on.
  • Restart Computer: Restart your computer to clear any potential issues.

3. Update HP Smart App and Printer Firmware

  • Update HP Smart App: Ensure the HP Smart app is updated to the latest version. You can check for updates in the app store on your computer.
  • Update Printer Firmware: Check for firmware updates for your printer:
    • Open the HP Smart app.
    • Select your printer.
    • Go to Printer Settings and look for firmware updates.

4. Reinstall the HP Smart App

  • Uninstall the HP Smart app from your computer.
  • Download and install the latest version of the HP Smart app from the HP Smart website.

5. Run HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor tool. This tool can diagnose and fix common issues with scanning.

6. Check Windows Image Acquisition (WIA) Service

  • Ensure WIA is Running:
    • Press Win + R, type services.msc, and press Enter.
    • Scroll down and find Windows Image Acquisition (WIA).
    • Right-click and select Properties.
    • Ensure the Startup type is set to Automatic and the service status is Running.

 

Kindly check the next set of steps in the next post. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎06-25-2024 06:17 AM

HP Recommended

Hi @JCKFInland,

 

Here are the next set of steps. 

 

 

7. Check Firewall and Antivirus Settings

  • Sometimes, firewall or antivirus settings can block the scanning process. Temporarily disable them to see if this resolves the issue.

8. Try a Different Scanning Software

  • If the HP Smart app is not working, try using another scanning software such as Windows Fax and Scan or a third-party scanning application.

9. Reset Printing System (Mac)

  • If you are using a Mac, you can reset the printing system:
    • Go to System Preferences > Printers & Scanners.
    • Right-click (or control-click) in the printer list and select Reset printing system....
    • Add the printer again after resetting.

10. Check for macOS and Windows Updates

  • Windows: Go to Settings > Update & Security > Windows Update and check for updates.
  • macOS: Go to System Preferences > Software Update and check for updates.

11. Reinstall Printer Drivers

Windows:

  • Go to Control Panel > Devices and Printers.
  • Right-click your HP DeskJet 4100 and select Remove device.
  • Download and install the latest driver for your printer from the HP Support website.

macOS:

  • Go to System Preferences > Printers & Scanners.
  • Select your printer and click the - button to remove it.
  • Add the printer again and ensure the correct driver is selected.

12. Check Printer Settings

  • Ensure that the scanner is enabled and configured correctly in the printer settings. You can access these settings via the HP Smart app or the printer's control panel.

13. Use HP Scan and Capture

  • Download and use the HP Scan and Capture app from the Microsoft Store. This app can sometimes work when the HP Smart app does not.

If these steps do not resolve the issue, it may indicate a more specific problem with the printer or its configuration. In that case, contacting HP phone Support for further assistance might be necessary.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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