How do I get my new HP 5104 to scan

[Lonnie62]

HP 5104 printer on unknown window platform. need to figure out scan function

[VikramTheGreat]

Hi @Lonnie62,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Let’s get your HP Smart Tank 5104 scanning properly. This model supports scanning via the HP app, Windows built-in scan utility, and printer control panel (for direct-to-PC or email scanning). Since the Windows version is unknown, I’ll give you universal steps that work on Windows 10/11:

Step 1: Install HP App

• Download HP app: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Install and open the app.
• Add your printer (make sure it’s connected via Wi-Fi or USB).

Step 2: Scan Using the HP app

• In HP Smart, click Scan.
• Choose Scan Document or Photo.
• Adjust settings (resolution, color, file type).
• Click Scan, then Save or Share.

Step 3: Use Windows Scan Utility

• Press Windows + S, type Windows Scan, and open the app.
• Select your HP Smart Tank 5104.
• Choose File Type (JPEG, PDF).
• Click Scan.

Step 4: From Printer Control Panel

• Load the document on the scanner glass.
• Tap Scan > Computer (or Scan > Email, if configured).
• Select your PC from the list.
• Press Start Scan.

If the Scan Option Doesn’t Appear

• Make sure Full Feature Software is installed: 👉 HP Smart Tank 5104 All-in-One Printer | HP® Support
• Update printer firmware for best compatibility.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat