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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-02-2017 05:59 PM

HP Recommended
Product: HP Office Jet 8740
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP OfficeJet 8740 replacing an 8500 series.  On my old office jet I could scan at 600 or even 1200.  On the 8740 the scan drop down box maximizes at 300 dpi.  How can I increase the dpi of the scan?

 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2017 12:57 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Please read this post that will explain how you get >600 dpi.

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Add-Scan-pages-quot-for-resolution-up-...

 

If you prefer step by step via video, watch this.

 

Other useful videos for your printer:

 

HP Officejet Pro 8730/8740 : Setup and use a "Copy" Default Tray

 

 

HP Officejet Pro 8730/8740 : Print Borderless photos

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎03-03-2017 12:57 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Please read this post that will explain how you get >600 dpi.

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Add-Scan-pages-quot-for-resolution-up-...

 

If you prefer step by step via video, watch this.

 

Other useful videos for your printer:

 

HP Officejet Pro 8730/8740 : Setup and use a "Copy" Default Tray

 

 

HP Officejet Pro 8730/8740 : Print Borderless photos

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-04-2017 08:00 AM

HP Recommended

The video makes the explanation easier to understand.  With the older printer I had, I did not have to set up the desktop scan option.  Thank you for your assistance.

@greenturtle wrote:

Hi,

Thanks for using the HP Forums.

 

Please read this post that will explain how you get >600 dpi.

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Add-Scan-pages-quot-for-resolution-up-...

 

If you prefer step by step via video, watch this.

 

Other useful videos for your printer:

 

HP Officejet Pro 8730/8740 : Setup and use a "Copy" Default Tray

 

 

HP Officejet Pro 8730/8740 : Print Borderless photos

 

Hope that helps!

 

 

Was this reply helpful? Yes No
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