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HP Recommended

I was trying to load legal paper in my HP Office Jet Pro 6968 but it wouldn't fit in the paper tray--the specs said to put it in the paper tray--help.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This document shows you how to load Legal size paper:

 

https://support.hp.com/sg-en/document/c05076941

 

You need to push the latch to the right to unlatch the tray so that it can fit the Legal size paper.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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