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‎08-01-2023 10:54 AM - last edited on ‎08-04-2023 07:12 AM by Retired

HP Recommended

I have been unable to print out a web page and a PDF and keep getting an error message - "problem with printer or ink system". This is followed by the error code 0x61011bed. I want to know if it can be fixed, or if I am in "new printer" territory.

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1 REPLY 1

‎08-04-2023 10:31 AM

HP Recommended

Hi @GG186,

 

Welcome to the HP Support Community

 

I understand you are getting an error message  HP Officejet 6600 error message - "problem with printer or ink system" on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Are you using genuine HP ink cartridges?
  • Was there any recent update on the printer prior to the issue?
  • Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Printers - 'Printer Failure' Error

 

HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays

 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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