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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
DeskJet 2632
Microsoft Windows 10 (32-bit)

No recent problems

3 REPLIES 3
HP Recommended

@buttons11,

 

Thanks for stopping by the HP community. A very good day to you. I will be glad to assist you and let’s get right to it. Terrific description of the issue. It is amply appreciated.

  • Is the first time that you are scanning a document?
  • Did you check the printer's user manual?

For now, let's try these steps:

  • Use HP scan and capture to scan by downloading it from this link: https://support.hp.com/in-en/document/c04675206 (HP Printers - Using the HP Scan and Capture App (Windows 8 and 10)
  • You can scan using this app. It is an awesome app. This link shows you how to download, install and use the app with relevant FAQs. 
  • This should fix it for you.
  • You could also use HP SmartApp to both print and scan. Follow directions from this link: https://support.hp.com/in-en/document/c04675142 (HP Printers - Using the HP Smart App (Windows 10) to download install and use the app for both printing and scanning.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

DavidSMP
I am an HP Employee

HP Recommended

Thanks for your answer, but in the manual there is nothing about scanning, only a support-link which dows not work. By the way the links in your answer do not work either... So, where  do I get help from ?

HP Recommended

I would like to print off a scan I have just made on my HP 2632 printer ,but I cannot find the scan .Help !!!!   It is not in documents where scans normally go

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