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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-06-2017 07:53 AM

HP Recommended
Product: Officejet Pro 6230
Operating System: Microsoft Windows XP

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15 people had the same question
5 REPLIES 5

‎06-06-2017 08:48 AM

HP Recommended

Make sure you have installed the Full Featured Software and Drivers from the HP web site to get scanning function.

 

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

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‎06-09-2017 04:38 AM

HP Recommended

Hi sabretooth04. Thanks for your suggestions. I have downloaded the Scan Ext  on this link ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi but when I try to make something happen I get the message 'The HP Imaging Device was not found'.

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‎06-09-2017 04:42 AM

HP Recommended

Then your scanner is not found.   Download and install the Full Featured Software and Drivers from the HP web site.

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‎06-09-2017 06:18 AM

HP Recommended

Hi sabretooth04. It looks like I have bought the wrong printer. I have discovered that this one is purely a printer and not an All-in-One copy/print/scan unit, which is what I wanted! My mistake 😞  Many thanks for your help.

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‎06-09-2017 06:21 AM

HP Recommended

Ah... you are correct.

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