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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-06-2017 07:53 AM

HP Recommended
Product: Officejet Pro 6230
Operating System: Microsoft Windows XP

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15 people had the same question
5 REPLIES 5

‎06-06-2017 08:48 AM

HP Recommended

Make sure you have installed the Full Featured Software and Drivers from the HP web site to get scanning function.

 

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

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‎06-09-2017 04:38 AM

HP Recommended

Hi sabretooth04. Thanks for your suggestions. I have downloaded the Scan Ext  on this link ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi but when I try to make something happen I get the message 'The HP Imaging Device was not found'.

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‎06-09-2017 04:42 AM

HP Recommended

Then your scanner is not found.   Download and install the Full Featured Software and Drivers from the HP web site.

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‎06-09-2017 06:18 AM

HP Recommended

Hi sabretooth04. It looks like I have bought the wrong printer. I have discovered that this one is purely a printer and not an All-in-One copy/print/scan unit, which is what I wanted! My mistake 😞  Many thanks for your help.

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‎06-09-2017 06:21 AM

HP Recommended

Ah... you are correct.

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