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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

@bigdud wrote:

My sympathies, friend.  I have been trying for several days to get an answer to your same question; I've been bounced all over the place to blind alleys leading to no solutions, wrong types of printer, misleading or incorrect answers to my questions, and no answers.  

 

If I could simply get answers to these two questions I'd be happy:

  1. Is there HP software to provide manual duplex on the HP 8035 ADF, and how do I get it???
  2. Is there HP software to provide OCR scanning on the HP 8035???

It's hard to believe I can't get these simple questions answered in a straightforward fashion.  I'm quite disappointed and frustrated since I got this printer only a couple of days ago.


For scanning both sides manually be sure to install the Full Feature software below @bigdud, then follow @greenturtle's suggestion:

HP Customer Support - Software and Driver Downloads

 

For OCR, the HP Software for your printer does not offer OCR capabilities and a 3rd party software should be used for any such.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

There is no option for 2-sided scanning in either HP Easy Scan or HP Smart Scan or the web-based version Embedded Web Server for Mac. I am using OSX 10.13.6. with an OfficeJetPro 8025.

 

Why can't they just add this option for the HP Easy Scan software, which is pretty good softare. I can easily flip the stack of papers over and scan the other side but we need a function to sort them properly before saving the file.

 

Thank you.

HP Recommended

I found an app that does offer 2 sided scanning as an option, but I'm not sure what the name is. A link was provided earlier in this post (I think) but there SHOULD NOT BE MULTIPLE PIECES OF SOFTWARE FOR THE SAME FUNCTION.

The software functions need to be pared down to understandable choices and not an array of similar functions that only serve to confuse the user.

HP Recommended

What is "full featured" software?  And why would I want to use anything less than that? 

 

One of the dumbest things I've encountered since I recently bought the HP 8035 is that the highly-touted HP Smart app has no provisions for ADF duplex scanning but the "full-featured" software does.  Furthermore, questions posed to the "answers" section on Amazon have repeatedly been answered by saying "Yes, the HP 8035 has ADF Duplex and OCR scanning" when it appears likely these people have no idea what the hell those functions mean.

 

I've never had as much trouble setting up a printer as I've had with this one.  The ADF duplex and OCR scan were the basis for me selecting the HP 8035;  imagine my surprise when I found out it had neither.

HP Recommended

I stand corrected - you CAN manually scan and duplex with the HP Easy Scan software (Apple OSX) - the setting are a bit hidden. 

 

1) Go into User-Defined Settings: https://cl.ly/f09b9f

 

2) Choose Scan both sides of page and choose Side: https://cl.ly/9513f9

 

3) After all of your first side scans are finished you should get a dialog box - follow the directions here: https://cl.ly/fb4676

 

TaDa!

 

It's not the fastest process in the world (get the OfficeJet 9025 which says it scans both sides automatically - I assume it works) but if you are only scanning 2-sided occasionally, this should probably work for you.

 

 

 

HP Recommended

So the the HP OfficeJet Pro 8025 does not automaticallyl do double scan? it has to be done manually only on this model?

HP Recommended

I have a mac and the "Software Utility" link is no longer on the website as an option for me to download.  I would like to be able to scan 2-sided, but can't seem to do that without the full software (not just the app). 

 

Please help.  The printer is brand new, and  I just want to be able to print and scan documents easily.  

HP Recommended

Hi @coachsim00

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which version of macOS are you using?

 

The full-featured software for HP OfficeJet Pro 8025 All-in-One Printer is not available on the HP Support site.

 

According to the printer specifications, this printer do not support automatic 2 sided scans. You will have to do it manually using the HP Smart app.

Click here to know more about the app.

 

HP OfficeJet Pro 8025 All-in-One Printer is AirPrint compatible. Install the printer using AirPrint driver.

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.

 

Now, use HP Easy Scan to scan from your MAC

Refer to this document to know how.

Note: make sure the 'scan both sided of pages is checked'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.