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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet 8012
Microsoft Windows 10 (64-bit)

Hi,

I want to scan all my documents in Black & White like I used to do with my old Canon printer, but in HP Smart, I can only select Greyscale or Color. This is a real blocker for me. 

My HP printer is an HP OfficeJet 8012, and  I am using HP Smart - assuming this is the latest version as I was not able to find the version number.

Thanks for your help.

 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

 

The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

The HP Scan (from the HP FULL featured Software) has a "Black and White" Setting.

 

Check out this example on how to download and install the FULL featured software.

HP OfficeJet Pro 9025 | 9028 | 9020 | 9015 | 9018 : Scan a 2 sided brochure & merge to 1 page

at time 1:23, you can see a Color mode, it should have "Black and White" as one of the selection. 

 

Hope that helps!

 



Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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