Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-03-2018 07:17 AM

HP Recommended
Product: Colour LaserJet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to to scan multiple documents at once but they all save under one file. 

 

I need to have them individually, and anything i have found online just doesn't work. 

 

So please, how do I scan multiple files, but save them individually? Thank you. 

35 people had the same question
7 REPLIES 7

‎09-03-2018 09:38 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Try this standalone software:

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check out this resource on how to save file individually:

 

HP Officejet Pro 8710/8720/8730/ 6960 /6970 series : Scan & save as individual PDF files

Save to a designated folder – can change the default scan name as well.

 

(different printer but the printer scan software interface is the same and applicable)

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎09-03-2018 09:50 AM

HP Recommended

Thank you for your reply, but after I download HP Scan Extended I open it and nothing happens? 

 

And in the video I don't have the same software as that computer, all I have is HP Smart nothing else. 

 

Thanks 

Was this reply helpful? Yes No

‎09-03-2018 09:53 AM - edited ‎09-03-2018 09:54 AM

HP Recommended

HI,

 

HP Smart and HP Scan Extended are 2 different applications.

 

Was the HP Scan Extended installed?

 

Did HP Scan Extended detected the AiO printer?  It should open up a dialog box similar to the one in the resource.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-07-2019 01:49 PM

HP Recommended

I downloaded the program, however, it is still scanning all the pages together.  How do I get them to save each page separately?

Was this reply helpful? Yes No

‎11-07-2019 06:03 PM

HP Recommended

Hi @copykat04 ,

Thanks for using the HP Support Community.

 

Please refer to this example below:

 

HP Officejet Pro 8710/8720/8730/ 6960 /6970 series : Scan & save as individual PDF files

Save to a designated folder – can change the default scan name as well.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-06-2020 08:23 PM

HP Recommended

Can I use this for HP 9018 Officejet Pro?

Was this reply helpful? Yes No

‎01-06-2020 11:13 PM

HP Recommended

Hi @jall76 

Thanks for using the HP Support Community.

 

Yes, it'll work for HP 9018 Officejet Pro?. Please ensure that the FULL featured software is installed.

 

Click on the link and it will lead you on how to install.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.