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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Colour LaserJet Pro MFP M277dw
Microsoft Windows 10 (64-bit)

I have been trying to to scan multiple documents at once but they all save under one file. 

 

I need to have them individually, and anything i have found online just doesn't work. 

 

So please, how do I scan multiple files, but save them individually? Thank you. 

7 REPLIES 7
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Try this standalone software:

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check out this resource on how to save file individually:

 

HP Officejet Pro 8710/8720/8730/ 6960 /6970 series : Scan & save as individual PDF files

Save to a designated folder – can change the default scan name as well.

 

(different printer but the printer scan software interface is the same and applicable)

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Thank you for your reply, but after I download HP Scan Extended I open it and nothing happens? 

 

And in the video I don't have the same software as that computer, all I have is HP Smart nothing else. 

 

Thanks 

HP Recommended

HI,

 

HP Smart and HP Scan Extended are 2 different applications.

 

Was the HP Scan Extended installed?

 

Did HP Scan Extended detected the AiO printer?  It should open up a dialog box similar to the one in the resource.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

I downloaded the program, however, it is still scanning all the pages together.  How do I get them to save each page separately?

HP Recommended

Hi @copykat04 ,

Thanks for using the HP Support Community.

 

Please refer to this example below:

 

HP Officejet Pro 8710/8720/8730/ 6960 /6970 series : Scan & save as individual PDF files

Save to a designated folder – can change the default scan name as well.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Can I use this for HP 9018 Officejet Pro?

HP Recommended

Hi @jall76 

Thanks for using the HP Support Community.

 

Yes, it'll work for HP 9018 Officejet Pro?. Please ensure that the FULL featured software is installed.

 

Click on the link and it will lead you on how to install.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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