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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Just installed my new Envy6455e printer and can not figure out how to scan, or how to scan to my computer.

 

1 REPLY 1
HP Recommended

@Ron2112 

 

Welcome to the HP English Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 

Details / How-to / Examples

==================================================

 

It's not obvious from the contents of your question whether you are running Windows or another Operating System / version.

 

What?

 

"Scan to Computer" is a term used with having installed the full driver printer software and enabling the "Manage Scan to Computer" feature.

 

 User Guide - HP ENVY 6400e All-in-One series

Page 61

 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan – Shortcut on Desktop named for the printer model
  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

 

Important

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

 

OR

 

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

General Example - Full Feature Software Installed - Programs and Features - Scan to Computer

Programs_and_Features_Printer_Desktop_Icons_15Programs_and_Features_Printer_Desktop_Icons_15

 

 

===================================================

 

If you are not running Windows,

And / Or

The full driver printer software is not installed,

And

If the printer is connected to your network,

Consider using WebScan / Web Scan

 

 

 User Guide - HP ENVY 6400e All-in-One series

Page 63

------------------------------------------------------------------

Samples

 

Webscan / Web Scan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

 

 

NOTE: Webscan / Web Scan is not available on Laser printers

 

If the printer is on the network,

If the EWS feature is available on your printer,

 

First Time Use Only - Standard EWS - Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

 

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

 

OR

 

Alternate EWS – Web Scan

First Time Use Only – Alternate EWS - Enable Web Scan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Remote Scan > Item Web Scan = Switch ON

 

Use Web Scan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Scan > Web Scan

Set up Web Scan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Web Scan

After the scan is complete, Save the scan to your computer.

 

----------

 

Your printer - Standard EWS

 

Example - EWS - Webscan

EWS_9025_Webscan_5EWS_9025_Webscan_5

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6455e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.