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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-29-2020 07:54 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One series
Operating System: iOS

I have a HP OfficeJet 3830 All-in-One series printer.  I did not receive any software with this product.  I want to scan to my iPad.  When I try, I get the message, ‘no computer connected ‘.  The online handbook describes how to use the software.  What can I do to direct the scan to my iPad?

Thank you!

Category:
1 REPLY 1

‎12-29-2020 09:40 PM

HP Recommended

Hi,

You may scan using the HP Smart app, you cannot initiate a scan from the printer front panel to a mobile device, only to a computer:

https://support.hp.com/us-en/document/c03561640

Shlomi



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